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Services We Offer

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Services We Offer

Learn More

Managed Support

We’ve Got You Covered, 24/7

While standard break/fix service plans are great because you only pay for support when you need it, wouldn’t it be even better if you didn’t have to worry about all of the things that could go wrong and how costly they could be?

That is where our managed support plans come in. Take the anxiety out of your business technology.

Benefits of a managed support plan

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Your business technology is monitored 24/7.
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Simplified billing with no unexpected IT costs.
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Personalized coverage that suits your IT needs.

On Demand Support

Support When You Need It

Some companies don’t need IT support all the time. Whether it’s because your organization is just starting out, is small with only a few users, or you have a dedicated IT department that just might need assistance with an issue outside of their expertise, I Know a Guy caters to all.

Call us today, call us tomorrow, call us when you need us; we’ll be here waiting to help you!

Benefits of a Break/Fix Support

You have a dedicated IT department at your fingertips when you need it.
You only pay for support when you need it.
Quick response times to issues in order to get your company back up and running as soon as possible.

Network Management

Want to add wireless access to your building?
How about replacing some of those old, aging network switches?
Does your network have some unexplained slowness or bottlenecks?

Allow us to investigate any issues you may be having or research and implement a new solution for you. Need a data port where it would be impossible to run a physical wire connection? No problem! Utilizing wireless bridging technology, we can put a data port just about anywhere you need one.

Help Desk Services

Help us Help you!

Does your company depend on an employee who knows a thing or two about computers to support the entire company?

Relying on a non-IT professional can increase the amount of time and money it will take to solve an issue, potentially increase your company’s vulnerability to security threats, and not to mention increasing that employee’s workload and stress level.

We offer a one stop shop for all of your help desk needs. Allow us to be your personal IT Department to solve even your most complex technology issues.

Our help desk ticketing system is as simple as sending an e-mail outlining your issue, which will open a ticket for us to work on. The user who creates the ticket is kept in the loop from start to finish.

You also have the control to have certain people within your organization, such as office managers or upper management to be copied in on any tickets that are submitted in order to monitor the issues that are being reported.

With our advanced remote support capabilities, we can solve most issues over the phone within minutes, not hours, allowing your employees to get back to work.

Server Replacement

Let us assist you with replacing aging server equipment or implementing new server hardware and software. Let us know what you are looking for, and we will do the leg work to ensure you get what you need at a price you can afford.

Don’t know what you need? That’s okay, our trained and knowledgeable staff will do all of the necessary research to make certain your needs are met and expectations far exceeded. We ensure the smoothest transition when replacing or installing new server hardware or software, minimizing business interruption.

Is your network or computer room a mess of wires, computers, and monitors perched up on desks or tables?

We can utilize virtualization technology to consolidate your many physical servers to one server host.

This means running several smaller servers as virtual instances within one powerful server. This will reduce the amount of physical space needed for all your servers as well as reduce your electricity bill.

Virtualization

VOIP Phone System

Cut your phone bill in half!

We have helped many customers upgrade their phone system to a new, state of the art unified communications platform powered by 3CX.

Leveraging the new technology of virtual phone lines, or SIP Trunks, we have been able to drastically reduce their phone bill.

Enterprise Features
at an entry-level cost

With features such as voicemail and fax to e-mail, instant messaging, web meeting, and presence status, your phone system gives you all the tools you need to boost productivity.

Remote Access

Would your company benefit from having the ability to access your files from anywhere there is an internet connection available?

How about allowing users to work from any location as if they were sitting at their desks in the office? Would you like to connect using your tablet or phone?

With our remote access options, you can do all of the above! Want to limit who, what, where, and when? No problem!

With strict security policy enforcement, we can make sure your date is secure. We have solutions for every one of these scenarios and more.

We look forward to working with you!

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